Vepram Vetoplast Srl may accept orders with delivery only on the territory of Italy.
Vepram Vetoplast Srl shall not make shipments via Mail Boxes, post offices, post boxes and companies offering postal domiciliation services.
For any order processed on www.vepram.com, Vepram Vetoplast Srl shall issue an invoice for the goods sent. For a fiscal document the Company shall use information provided by the Client at the time of order. Following issuance of such document, no further modifications shall be possible.
Delivery costs shall be born by Client and explicitly shown at the time of order placement. Such costs shall be subject to overcharges due to particular conditions (limited traffic areas, hard-to-reach or outlying areas). Client shall pay for goods using the payment mode choosen at the time of order placement. Vepram Vetoplast Srl shall not be subject to any further costs or charges.
Delivery of ordered goods shall mean delivery on board of truck if not specified otherwise.
The goods shall be shipped with manufacturer’s packaging and additional ad hoc wrapping, in cardboard boxes wrapped in transparent cellophane (heat-shrunk film), in cardboard boxes sealed with adhesive security tape or in self-seal envelopes depending on the warehouse of origin. The material could be shipped on pallets secured with straps when necessary. Under no circumstances courier service shall use his adhesive tapes or other sealing materials.
Delivery times for ordered goods shall be merely indicative and published in the appropriate table. Delivery times shall be subject to modifications for reasons of force majeure or due to traffic conditions and traffic in general, or by acts of Authority.
Vepram Vetoplast Srl shall be not liable for any delays in order processing or delivery of the ordered goods.
Upon delivery of the goods by courier service, the Client shall make sure as follows:
- Number of packages delivered match with the number indicated in the waybill or delivery note;
- The packaging is intact, not damaged, nor wet or otherwise altered;
- That sealing materials used are other than those abovementioned.
Any possible visible damages or a mismatch in the number of packages shall be immediately reported to courier service upon delivery of goods with the wording “accepted subject to checking package integrity” or “accepted subject to checking contents of package” or “accepted subject to checking the number of packages” on the appropriate delivery document. Furthermore, a file on abnormality shall be opened at Vepram Vetoplast Srl followed by an email to be sent to Customer Service with the subject “Damaged box received” or “Some products ordered are missing”.
Once the courier service document is signed, the Client shall not be entitled to make any notification related to external features of the goods delivered.
Any hidden damages or abnormalities shall be reported to Customer Service Department of Vepram Vetoplast Srl by opening a file of abnormality and sending an email to the relevant customer service with the subject “Box is intact but the products inside are damaged”. The request shall be forwarded within and not later than 8 calendar days from the date of delivery of goods.
Any communication forwarded after the above period shall not be taken into consideration. The Client shall assume full responsibility for any statement made.
Standard delivery shall take place in the following hours: from 9:00 a.m. to 13:00 p.m.; from 14:00 p.m. to 18:00 p.m. from Monday to Friday, public holidays excluded.
Courier shall make the first delivery attempt without any notice thereof. In the event of Client’s absence, courier shall leave a notice and make the second delivery attempt within the next 24 hours; in the event of Client’s further absence a notice thereof shall be left for him/her to pick up the parcel at the nearest post office. Client shall be contacted by customer service of Vepram Vetoplast Srl to settle delivery details.