These generalconditions of sale(hereinafter referred to “General Terms“) govern the sales of products marketed on www.vepram.com. All the purchase contracts concluded through www.vepram.com and in compliance with the procedures stipulated threrein between the seller and the Client shall be governed by these General Conditions. All published prices are not inclusive of VAT.
1.The contract made betweeen Vepram Vetoplast Srl and the Client shall be deemed concluded by acceptance, even if only partially, of the order by Vepram Vetoplast Srl, which reserves the right at its own discretion to accept the order. The acceptance shall be deemed implied if not otherwise communicated to Client. By placing an order in various provided modes the Client declares to have read and accepted all the indications provided upon the purchase procedure and to fully accept general conditions and payment modes set forth below herein.
2.In case if Client is a final consumer (or a physical entity purchasing the goods for purposes not related to his/her professional activities), whilst purchasing online he/her shall print or save an electronic copy or shall keep these terms and conditions otherwise in compliance with provisions of Articles 3 and 4 of Legislative Decree No. 185/1999 on distance sales.
3.The Client shall not be entitled to any reimbursement for damages or any indemnity as well as any contractual or extra-contractual responsibility for direct or indirect damages occurred to persons and/or things resulting from failed acceptance, including partially, of an order shall be excluded.
1.The Client shall purchase only products listed in the electronic catalogue of Vepram Vetoplast Srl upon placement of order at www.vepram.com, as described in the respective technical specifications. Technical specifications published at www.vepram.com reproduce faithfully those of the manufacturers of the goods listed in the catalogue. Therefore, Vepram Vetoplast srl reserves the right to modify the technical specifications of products in order to adjust them in accordance with technical information provided by manufacturers, without any prior notification thereof. It is understood that images provided in product specifications may not fully represent their features and differ in color, dimensions as well as accessories in the figure. All the supportive information on purchase (Glossary, Purchase Guide, etc.) shall be deemed as a simple generic information not related to the real features of any single product.
2.Correct acceptance of the order shall be confirmed by Vepram Vetoplast srl by an email sent to the electronic mail address provided by the Client. Such confirmation message shall contain the date and hour of the order receipt as well as a “Client Order Number” to be referred to in any future communications with Vepram Vetoplast Srl.. The message shall confirm all the data provided by the Client and the latter shall verify their accuracy and promptly communicate any possible modifications in compliance with the procedure set forth herein.
3.In case of failure in the acceptance of the order, Vepram Vetoplast srl shall promptly inform the Client thereof.
4.The Client may request the order cancellation prior to its processing and preparation in the warehouse.
5.All the prices set forth on site shall be deemed not inclusive of VAT. Vepram Vetoplast srl reserves the right to modify prices in any moment without any prior notification thereof. In case if the published price is wrong and/or clearly inadequate for any reason whatsoever (data system errors, human errors, etc), the order shall be cancelled even in case of its initial confirmation.
6.Since simultaneous access of several users-clients and simultaneous possibilities of “online” orders change the product availability, Vepram Vetoplast srl shall not guarantee an immediate availability of the ordered goods.
7.Subject to promotional pricing on certain products Vepram Vetoplast Srl reserves the right to accept the orders reducing their quantity prior to notification thereon and acceptance of the fact by the Client, failing which the order shall be deemed cancelled.
Cash Payment In case of Cash payment additional 2% shall be applied to final amount (with minimum threshold of 3 euro), which is explicitly highlighted at the moment of payment mode selection. Cash payment mode shall be practiced only for orders for a total amount below 2.999 € and the Client shall provide for payment of the exact sum to express courier.
Advanced Bank Transfer In case of payment by an Advanced Bank Transfer mode, the ordered goods shall be sent only upon the actual crediting of the amount to bank account of Vepram Vetoplast Srl within 5 working days from the date of order acceptance, following such period the order shall be considered automatically cancelled. The reason for payment in the bank transfer shall contain the order number communicated in the e-mail with the order confirmation.
Bank account data for bank transfer shall be communicated in the e-mail message with order confirmation.
Credit Card In case of payment with Credit Card, simultaneously with the completion of online transaction the bank of reference shall provide for authorization of only the sum related to the purchase made. The amount related to the order made shall be debited to Client’s credit card upon the actual dispatching of the ordered goods. Credit cards accepted shall be those supported by Visa, MasterCard and American Express circuits.
In case of payment with American Express credit card delays may occur in sending out of the goods due to specific anti-cheat controls on the circuit. Also, we hereby remember you that the destination address for goods shall correspond to the one declared upon release of the credit card: otherwise, the Client shall contact the call centre of American Express on 06-72280371 to get authorization for shipment to be sent at another address. In case of order cancellation whether by Client or through failure of Vepram Vetoplast Srl to accept the order, the latter shall request cancellation of transaction and a release of the sum paid. The order cancellation shall be possible prior to its preparation in the warehouse. Release times for some types of cards depend solely on the bank system and may reach their natural expiry time (24 days following the authorization date). After cancellation of transaction is requested, Vepram Vetoplast Srl under no circumstances shall be held liable for possible damages, whether direct or indirect, resulting from delay in a failed release of the sum by the bank system. In the event if the Client’s order remains in effect following the 23th day from the date of submission, Vepram Vetoplast Srl shall provide however for charging the sum due to Client’s credit card, even if prior to actual delivery of product, in order to avoid expiry of transaction authorization (24 days). Vepram Vetoplast Srl reserves the right to request additional information (e.g. landline phone number) or copies of documents proving the ownership of Card used from Client. In case of failure to receive the documents requested, Vepram Vetoplast Srl shall reserve the right to decline the order. At no time during the process of purchasing Vepram Vetoplast Srl shall be entitled to learn the information related to buyer’s credit card, since those data will be entered directly on the site of the bank that manages transaction (with the highest security standards) and not dealing with data transmission there will be no possibility for those data to be intercepted. Vepram Vetoplast Srl shall not keep such data in any backup database. Therefore, Vepram Vetoplast Srl in no event shall be held responsible for any fraudulent or improper use of credit cards by any third party at the stage of payment of products purchased on www.vepram.com.
Prepaid Credit Card In case of purchase with Prepaid Credit Card the Client shall enter the number of card; concurrently with completion of online transaction the reference bank shall provide for authorization of only the sum related to the purchase made. The sum related to the product purchased shall be debited to Client’s credit card at the time of actual dispatching of the goods ordered. In case of cancellation of order whether by Client or due to failure of Vepram Vetoplast Srl to accept it, the latter shall request cancellation of transaction and release of the sum paid. Order cancellation shall be possible prior to its processing n in the warehouse. Sum clearing times for some types of cards depend solely on the bank system e may reach their natural expiry time (24th date from the date of authorization). After cancellation of transaction is requested, Vepram Vetoplast Srl under no circumstances shall be held liable for possible damages, whether direct or indirect, resulting from delay in a failed release of the sum by the bank system. At no time during the process of purchasing Vepram Vetoplast Srl shall be entitled to learn the information related to buyer’s credit card, since those data will be entered directly on the site of the bank that manages transaction (with the highest security standards) and not dealing with data transmission there will be no possibility for those data to be intercepted. Vepram Vetoplast Srl shall not keep such data in any backup database. Therefore, Vepram Vetoplast Srl in no event shall be held responsible for any fraudulent or improper use of credit cards by any third party at the stage of payment of products purchased on www.vepram.com.
PayPal In case of purchase through PayPal payment system, upon completion of order the Client shall be directed to log-in page of the PayPal site. The payment for transaction shall be debited to PayPal account at the time of purchase. In case if the order is cancelled both by the Client or due to a failure of Vepram Vetoplast Srl to accept the order, the sum shall be reimbursed to Client’s PayPal account. The order cancellation shall be possible prior to its processing in the warehouse.
After cancellation of transaction is requested, Vepram Vetoplast Srl under no circumstances shall be held liable for possible damages, whether direct or indirect, resulting from delay in a failed release of the sum by PayPal. At no time during the process of purchasing Vepram Vetoplast Srl shall be entitled to learn the information related to buyer’s credit card, since those data will be entered directly on the site of the bank that manages transaction (with the highest security standards) and not dealing with data transmission there will be no possibility for those data to be intercepted. Vepram Vetoplast Srl shall not keep such data in any backup database. The Client shall receive a confirmation mail from PayPal for every transaction made through his/her PayPal account.
Online transactions made with Credit Card are done directly on the Bank site through a Secure Server using SSL (Secure Socket Layer) protocol. This protocol is a certificate issued by VeriSign and enables to comunicate in a manner to avoid interception, modification or falsification of information. Vepram Vetoplast Srl shall not be informed of the data of Credit Cards used by its clients.
Vepram Vetoplast Srl may accept orders with delivery only on the territory of Italy.
Vepram Vetoplast Srl shall not make shipments via Mail Boxes, post offices, post boxes and companies offering postal domiciliation services.
For any order processed on www.vepram.com, Vepram Vetoplast Srl shall issue an invoice for the goods sent. For a fiscal document the Company shall use information provided by the Client at the time of order. Following issuance of such document, no further modifications shall be possible.
Delivery costs shall be born by Client and explicitly shown at the time of order placement. Such costs shall be subject to overcharges due to particular conditions (limited traffic areas, hard-to-reach or outlying areas). Client shall pay for goods using the payment mode choosen at the time of order placement. Vepram Vetoplast Srl shall not be subject to any further costs or charges.
Delivery of ordered goods shall mean delivery on board of truck if not specified otherwise. The goods shall be shipped with manufacturer’s packaging and additional ad hoc wrapping, in cardboard boxes wrapped in transparent cellophane (heat-shrunk film), in cardboard boxes sealed with adhesive security tape or in self-seal envelopes depending on the warehouse of origin. The material could be shipped on pallets secured with straps when necessary. Under no circumstances courier service shall use his adhesive tapes or other sealing materials.
Delivery times for ordered goods shall be merely indicative and published in the appropriate table. Delivery times shall be subject to modifications for reasons of force majeure or due to traffic conditions and traffic in general, or by acts of Authority.
Vepram Vetoplast Srl shall be not liable for any delays in order processing or delivery of the ordered goods.
Upon delivery of the goods by courier service, the Client shall make sure as follows:
Number of packages delivered match with the number indicated in the waybill or delivery note;
The packaging is intact, not damaged, nor wet or otherwise altered;
That sealing materials used are other than those abovementioned.
Any possible visible damages or a mismatch in the number of packages shall be immediately reported to courier service upon delivery of goods with the wording “accepted subject to checking package integrity” or “accepted subject to checking contents of package” or “accepted subject to checking the number of packages” on the appropriate delivery document. Furthermore, a file on abnormality shall be opened at Vepram Vetoplast Srl followed by an email to be sent to Customer Service with the subject “Damaged box received” or “Some products ordered are missing”.
Once the courier service document is signed, the Client shall not be entitled to make any notification related to external features of the goods delivered.
Any hidden damages or abnormalities shall be reported to Customer Service Department of Vepram Vetoplast Srl by opening a file of abnormality and sending an email to the relevant customer service with the subject “Box is intact but the products inside are damaged”. The request shall be forwarded within and not later than 8 calendar days from the date of delivery of goods.
Any communication forwarded after the above period shall not be taken into consideration. The Client shall assume full responsibility for any statement made.
Standard delivery shall take place in the following hours: from 9:00 a.m. to 13:00 p.m.; from 14:00 p.m. to 18:00 p.m. from Monday to Friday, public holidays excluded.
Courier shall make the first delivery attempt without any notice thereof. In the event of Client’s absence, courier shall leave a notice and make the second delivery attempt within the next 24 hours; in the event of Client’s further absence a notice thereof shall be left for him/her to pick up the parcel at the nearest post office. Client shall be contacted by customer service of Vepram Vetoplast Srl to settle delivery details.
“Order Processing Time” shall mean a timeframe from order receipt to delivery of the product to courier service.
All the orders containing products available in the stock and with payment confirmed within 11:00 am of any working day shall be handed over to courier service in the evening of the same day
Credit Card/Prepaid Cards
Receipt of the sum on bank account of Vepram Vetoplast Srl.
2. Delivery Time
The table below shows indicative delivery time expressed in days, in case of courier delivery, from the time of hand-over of the shipment to courier (shipment withdrawal from our Logistics Center by courier):
Delivery costs shall be calculated automatically based on the weight of purchased products and shall be expressly indicated upon order placement. The costs shall be deemed valid throughout the whole territory of Italy.
1. In compliance with the provisions of Consumer Code as amended by Legislative Act No. 21/2014, the Client acting as a consumer and therefore a physical entity acting outside of his/her professional activities shall have the right of withdrawal from the purchase contract without giving any reason whatsoever therefor and without incurring any costs other than those specified in Paragraph 3 within and no later than fourteen days from delivery or from the day when the Client or any third party indicated by the Client acquires physical possession of the purchased goods. Terms and conditions of such right of withdrawal shall be specified below herein.
The Client intending to exercise his/her withdrawal right as specified in the above paragraph, shall send an email to customer service with the subject “Want to exercise the right of withdrawal” and communicate his/her bank information. In any case the Client shall have the right to communicate by ordinary or registered mail, fax or however in any other form his/her intention to exercise the right of withdrawal within the terms provided by the law. Customer Service of Vepram Vetoplast Srl shall take into consideration the request and initiate an inquiry thereon. Upon receipt of withdrawal request, Vepram Vetoplast Srl shall send to Client an email confirming such receipt and information necessary to proceed. The Client may contact Vepram Vetoplast Srl to complete an inquiry and request a pickup of the shipment by the courier of Vepram Vetoplast Srl. However, the Client shall be entitled to choose another courier for shipment collection, excluding Italian Post Office. In both cases delivery costs related to forwarding shipment to Vepram Vetoplast Srl shall be borne by the Client. Upon completion of the above procedure, the Client shall send the shipment packed accurately in original manufacturer’s packaging to:
Vepram Vetoplast srl
Via G. di Vittorio 12
40055 Villanova di Castenaso (BO)
The goods to be returned shall be sent within and not later than 14 days from the date of communication by the Client of his/her decision of withdrawal from the sales contract to Vepram Vetoplast Srl. In compliance with Article 56 of legislative act 21/2014 Vepram Vetoplast Srl after having verified compliance with the conditions set forth in Paragraph 4 herein above, shall reimburse to Client the cost of the product within 14 days from the date of receipt of the communication to withdraw from the contract, without prejudice to the right of withholding the reimbursement until the date of arrival of the product at his warehouse or until the date of sending by the Client of the confirmation of the actual shipment and collection of the goods by courier. Vepram Vetoplast Srl shall not be responsible to reimburse additional expenses in case if the Client has opted for a method of delivery other than the less expensive method offered (“basic” option). The reimbursement shall be done using the same payment method used by the Client upon product purchase or, in case if specifically requested, by a bank transfer or transfer of the amount charged to credit card or PayPal account.
The right of withdrawal shall be subject to the following binding terms and conditions:
A. The Client shall be entitled to exercise his/her right of withdrawal solely and exclusively with regards to the entire product; the right of withdrawal shall not be exercisable for only a part of product (e.g. accessories, enclosed parts, etc.); the following products shall be non-returnable once unpacked:
II. Tailor-made products;
III. Perishable or easily alterable goods;
IV. Services already provided upon consumer’s approval.
B. The purchased product shall be returned in its original packaging complete with all the accessories and documentation;
C. The product shall be returned in perfect conditions. Those showing signs of damage, use or dirt shall not be accepted;
D. The returned product shall have the same serial number as in the invoice, otherwise if the serial number is different, withdrawal shall not be accepted and the product shall be returned to the Client without any reimbursement by Vepram Vetoplast Srl.;
E. In case if the Client decides to return the goods with a courier of his/her choice, delivery process for return of the product shall be under Client’s responsibility until Vepram Vetoplast Srl confirms to have received the product. In case if the product is damaged whilst being transported back to warehouse, Vepram Vetoplast Srl shall inform the Client thereof to enable him/her to lodge a complaint against courier he/she chose and get refunded for the value of the goods in the event if the latter has been insured; therefore, Vepram Vetoplast Srl shall send a product to Client and cancel the withdrawal.
F. The right of withdrawal shall become null and void in the event if Client fails to return the goods to Vepram Vetoplast Srl within 14 days from the date of reporting such withdrawal. The term shall be deemed complied with if the Client sends the goods prior to expiry of 14 days. The right of withdrawal shall terminate also in the event of substantial defect of the returned product (lack of internal packaging and/or documentation, and/or manufacturer’s original packaging; lack of integral components and accessories of the product; damage; inappropriate state of product) and generally in the event of failed compliance with terms and conditions set forth in Paragraph 4 herein. In all cases of termination of the right of withdrawal Vepram Vetoplast Srl shall send the goods back to Client and the latter shall not be entitled to any reimbursement.
The Client shall be entitled to refuse the goods at the time of delivery. However, upon issuance of the credit note in case of advance payment (credit card, PayPal, advance bank transfer), delivery costs both to delivery point and back to sender shall be charged. Therefore, the reimbursement shall be made only for the sum charged for product net of transportation costs to and back from the sender.
All products sold by Vepram Vetoplast Srl shall be covered by legal guarantee of 24 months for compliance defects under Article 129 of Legislative Decree No. 206/2005 (Consumer Code). As provided by legal guarantee, Vepram Vetoplast Srl shall be liable to Client-Consumer (a physical entity acting for purposes other than business, commercial, craftsman or professional activities) for any defect of compliance existing at the time of product delivery as provided by Article 130 of Legislative Decree No. 206/2005 and within 24 months from the date of purchase. Compliance defect occurs when the product is unfit for use it is intended for, does not conform to description or does not have qualities and/or performance as promised by seller and typical of the product sold or specific qualities and performance requested by Client-Consumer in the event those have been specifically agreed upon between the parties. A complaint for compliance defect (Art.132, Para. 1), occurring within validity period of a legal guarantee (24 months) shall be lodged within two months after the defect has been found (Art. 132, Para. 2). In the event of compliance defect the Client-Consumer shall be entitled to ask Seller at his/her own discretion and free of charge for repair or replacement of the product unless the remedy requested is objectively impossible or excessively costly (Art. 130, para 3 and 4). Repairs shall be made within a reasonable period of time and in any case within sixty days, upon expiry of which the Client-Consumer shall have the rights under Art.130, para 7); the Seller following communication of compliance defect may offer to Client-Consumer the remedies under para 9) of Art.130 with effects specified in sub-items a) and b) of the provision. In compliance with para 3 of Art. 132, a defect found within six months from the date of purchase shall be deemed to have existed at the abovementioned date and the Client-Consumer shall be entitled to recovery of compliance of the product by having it repaired or replaced on a free-of-charge basis (Art. 130). To benefit from assistance, Client-Consumer shall keep an invoice (or waybill) that he/she will receive with the products purchased. In the event if following intervention by an Authorized Service Centre no compliance defect is revealed under Legislative Act No. 206/2005 (Consumer Code), the Client-Consumer shall be charged for all costs related to verification and recovery of compliance to be provided by the Authorized Service Center as well as transport costs if borne by Vepram Vetoplast Srl.
2.1 In addition to legal warranty products sold by Vepram Vetoplast Srl shall be covered by manufacturer’s conventional warranty.
2.2 Manufacturer’s conventional warranty shall be additional, non-onerous for Client-Consumer and shall be provided at Client-Consumer’s option in compliance with the procedure set forth in the documents kit inside the product packaging as well as in the appropriate section on manufacturer’s website. Conventional warranty shall be provided by manufacturer’s authorized service centers. In the event if as a result of intervention by an Authorized Service Center the defect proves not covered by manufacturer’s conventional warranty, Client-Consumer shall be charged for all costs related to verification and recovery of compliance requested by Authorized Assistance Center as well as transport costs if borne by Vepram Vetoplast Srl. 2
.3 Replacements in case of DOA (Dead On Arrival: product failing upon initial inspection), without prejudice to subsistence of conditions for application of Legislative Decree No. 206/2005 (Consumer Code), shall be made only if expressly provided for by manufacturer. Timeframes for product replacement or repair shall depend solely on manufacturer, provided that such timeframes are reasonable. Vepram Vetoplast Srl. shall ensure reasonable timeframes for product repair/replacement.
2.4 In the event if Vepram Vetoplast Srl. for any reason whatsoever fails to replace the product covered by warranty (restored or replaced), the company, subject to prior consent of Client-Consumer, shall proceed with replacement of the product (if still in the product list) with the same item or with an item with the same or better characteristics and values.
2.5 Vepram Vetoplast Srl. shall not be liable for any potential delays in repair or replacement of the products covered by conventional warranty, except for intentional misconduct or gross negligence.
2.6 In the event if warranties cover return of the product, the latter shall be returned by Client-Consumer in its original packaging complete of all parts and accessories (including manufacturer’s packing and documents, accessories like manuals, cables, etc.); to minimize damages to original packaging it is recommended when possible to put the product in the second box with the second packaging; in any event labels or adhesive tapes attached directly to the original packaging of the product shall be avoided.
Personal data requested at the stage of order processing shall be collected by Vepram Vetoplast Srl and handled using computer systems in order to comply with obligations arising out of the contract made with Client and shall be under no circumstances handed over to third parties. Vepram Vetoplast Srl guarantees to his/her clients a compliance with regulations on processing of personal data governed by Privacy Code of Legislative Decree No. 196 dated 30.06.03. Data holder shall be Vepram Vetoplast srl, located at Via G. di Vittorio 12, 40055 Villanova di Castenaso (BO), as a legal entity, unless there have been appointed any other holder in compliance with Art. 29 of Legislative Decree 196/2003. The Client shall, at any time, have the right to withdraw his/her consent for processing of personal data by sending a written notice to head offices of Vepram Vetoplast Srl. The Client who claims to have received information pursuant to Art. 13 and his/her rights pursuant to Art. 7 of Legislative Decree No. 196/2003 shall be entitled to access his/her own data in the manner specified herein. Marketing communications shall be made solely upon explicit consent of the Client and authorization of the latter for processing and forwarding of data in the online registration form.
Sales Contract made by and between the Client and Vepram Vetoplast Srl shall be construed as concluded in Italy and regulated by the Italian Law. Any civil and criminal disputes arising out of this Distance Sales Contract, in case if the Client is a consumer, shall be resolved under a territorial jurisdiction of the reference Court of the city of residence; in all other cases a territorial jurisdiction shall be exclusively that of the Court of Bologna.